Privacy Policy


Affinity Education Group Limited (collectively “Affinity Education”, “we”, “us” or “our”) respects your right to privacy and to protecting the privacy of your personal information. This Privacy Policy sets out how we collect and treat your personal information, including personal information collected through our websites.
This Privacy Policy applies to our guests, visitors to (“website”), subscribers to any of our services, purchasers of our services and products and any individual who interacts with us.
Your use of the website is also subject to the Affinity Website Terms of Use.


1.1 What information do we collect

We collect personal information where it is reasonably necessary for the purposes of identifying you, establishing your requirements and providing our products or services or responding to your query, and to carry out our functions or activities.

We may collect personal information about you and your child, including (but may not be limited to) your name, gender, address, phone number, facsimile number, email address, your child’s name and contact details, [child custody arrangements, CRN details, Medicare number], bank account or credit card details, place and type of business, Internet Protocol (IP) address and information relating to your dealings with Affinity Education and our clients.  We may also collect from you the personal information of any other parent or guardian of the child, as well as persons you authorise to collect your child from one of our centres.

We may also collect sensitive information about you or your enrolled child (which includes such information as health information, racial, or ethnic background). Sensitive information will only be collected with your consent, except where we are required or permitted by lawful authority to collect sensitive information without consent.  We will ask for your consent to collect medical information about your enrolled child, including immunisation records, any health management plans, allergies and other medical conditions. 

If you do not wish to provide your personal information or that of your child, or you provide inaccurate information, it may impact on the services that we are able to provide to you.  We will not be able to enrol your child if we cannot collect relevant personal information from you. 

You may provide us with personal information on behalf of someone else, if it is unreasonable or impracticable to collect that information directly from that individual.

1.2 How do we collect information?

We collect personal information from you in a variety of ways, including for example:

  • when you interact with us electronically, over the phone, or in person;
  • in waiting list and enrolment forms;
  • when you access our website;
  • by application for products or services;
  • applying for a position of employment with us; and
  • contacting or corresponding with us, for example to ask for information.

1.3 Unsolicited personal information

If we receive unsolicited information we will decide if that information is reasonably necessary for our functions or activities. If we decide the information is reasonably necessary, we will handle this information the same way as other personal information set out in this Privacy Policy, otherwise we will handle any unsolicited information in accordance with the law, including destroying or de‐ identifying such information where we are permitted to do so.

1.4 Calling recording

We listen to and record all phone calls into (and out of) our contact centre.  We use and keep these recordings for the purposes of verifying enrolments, quality and training purposes, risk management and dispute resolution. 
[If you do not wish for your call to us to be monitored or recorded, you may notify the operator at the start of the call and you will be transferred to a line where no monitoring or recording will take place, or you can terminate the call and interact with us online or in person.


You have the option to remain anonymous or use a pseudonym (a name other than your own) when interacting with us. We will try to provide you with this option wherever we can. However, you won't be able to be anonymous or use a pseudonym where it would be impracticable for us to provide you with our services or carry out our functions or activities, or if required by law.


We use or disclose your personal information for the primary purpose for which it was collected. We may also use and disclose your personal information for a secondary purpose where you would reasonably expect us to use or disclose your personal information for that secondary purpose, or where you have provided your express or implied consent.
For example, we may use your personal information to provide products or services to you, improve our services, and conduct product development and training.
We may need to share your information with our related entities (including, where you are enrolling your child, the centre(s) your child will attend, and other third parties, including service providers who assist us in the provision of conducting our business, including for example:

  • insurance brokers;
  • banks;
  • legal providers;
  • data storage services;
  • email filtering;
  • virus scanning and other technology services providers;
  • government departments or authorities; and
  • where required by law.


We may also use and disclose your personal information to notify you of opportunities, invitations to seminars or events, and products and services that we think you might be interested in where you have either provided your consent or you have a reasonable expectation that your personal information will be used for this purpose. We may conduct these marketing activities via mail, email, telephone, SMS, social media, or any other electronic means. We will always provide an opt‐out option for you so you can stop receiving our marketing material.
You can also let us know at any time if you no longer wish to receive direct marketing material from us by sending an email to We will process your request as soon as practicable.


We are committed to respecting your privacy at all times, and will take reasonable precautions to ensure your personal information is stored securely.
Your personal information may be stored in hard copy paper or electronic files on our secure IT systems and databases. We may also store information on cloud based servers located in Australia. Electronic records will be password protected and only accessible by authorised persons. Affinity will take reasonable steps to keep your personal information we hold secure from misuse, interference and loss, unauthorised access or modification. However, except to the extent liability cannot be excluded due to the operation of statute, Affinity excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
If we determine that we no longer need information about you, or we are no longer required by law to retain it, we will destroy that information or ensure that it is de‐identified.



6.1 When you visit our websites

When you come on to our website we may collect certain information such as browser type, operating system and website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

6.2 Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

6.3 Third party sties

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or their privacy practices.


We will not disclose your personal information to recipients outside Australia.


You can access and update your personal information by contacting us at We will process all requests for access to personal information in accordance with the Privacy Legislation. In most cases we will provide you with access to your personal information within 30 days. However, in certain situations as listed in the Privacy Legislation we may refuse access. If we refuse to give you access to your personal information, we will provide you with reasons for our refusal. We may charge a reasonable administration fee for processing your request.
If any personal information we hold about you is not accurate, up to date or complete, please let us know.


If you have any complaints about how we use, disclose or collect your personal information or our privacy practices, you may make a complaint to us by:

  1. calling us on 07 3513 7700; or
  2. writing to us at:

HR Department
PO Box 440
Brisbane QLD 4001
1.   email us at:
We take complaints very seriously and will investigate and respond as soon as we can after receiving written notice of your complaint.
If you are not satisfied with how we handle your privacy complaint, you can make a complaint to the Federal Privacy Commissioner.  For more information, you can visit the Federal Privacy Commissioner’s website at


Any feedback or comments on this policy, including its effectiveness, should be sent to Comments will be reviewed, and if applicable, responded to by the Privacy Officer.


Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.